Do you have evening or Saturday appointments?

We do not have Saturday appointments. Some of our providers do have evening hours. Providers schedule their own appointments directly with the client.

How frequently are appointments scheduled?

Each person's situation is different. You and your provider will decide upon the frequency needed for your particular situation. The typical frequency is once a week or once every other week.

Do you conduct child custody evaluations?

Our providers do not conduct child custody evaluations. Child custody evaluations are usually ordered by a court and you should contact your attorney for a referral.

Are you a licensed professional?

All our providers are licensed by one of the Boards within the Department of Health Professions. Those Boards include the Virginia Board of Social Work and the Virginia Board of Counseling. You may go to Virginia Department of Health Professions and put the name of any health care provider in the “License Lookup” section to see what license the provider currently has.

Are you a medical doctor? Do you prescribe medications?

None of our providers are medical doctors. As such, we do not prescribe medication. Our providers will coordinate your treatment with your Primary Care Physician and/or the Psychiatrist who prescribes your medications.

Do I need to bring anything with me to the initial appointment?

Please bring your insurance card and your co-payment to the initial appointment. We accept cash or checks, but do not accept credit or debit cards. Arrive a few minutes early to fill out the intake forms. Parents of minors should accompany children to the initial appointment.

Will my insurance cover counseling?

Many medical insurance plans cover counseling. Each policy has specific requirements; some require you to call for pre-authorization, some require a co-payment for each session. There may be other requirements specific to your insurance plan. To find out if your plan covers any of our providers please call our billing service, Long Service Agency, at (540) 434-1512 and ask about your specific plan.

What forms of payment do you take?

We take cash or checks; we do not accept credit or debit cards.

Where do I park?

Please park in the public 2-hour spots along Newman Avenue or in the public parking lot (2- hour and 10-hour spots) located between Newman Avenue and Water Street. Please do not park in the private lot located between Newman Avenue Associates and Brown, Edwards & Co.

What do I do when I get here?

You do not need to check in at the front desk when you arrive. Simply go to the appropriate waiting room and your clinician will come out to meet you when it is time for your appointment.

Are you open during inclement weather?

In the event of severe or inclement weather, contact your provider to determine if they are seeing patients. Late cancellation fees are waived during hazardous conditions.