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Frequently Asked Questions



Will Newman Avenue Associates' providers testify in court about my situation?

Each court situation has its own unique conditions. State and Federal law provide privileged communication for some counseling situations and not others. Your provider will explain the limits of confidentiality to you at the initial session. If you want your provider to appear in court on your behalf or provide reports or letters, there is a separate charge for that service and you will need to discuss this with your provider.

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Do I need to come early for the first appointment to fill out forms?

It is helpful to arrive a few minutes early for your initial appointment. Orange “Data Sheets” are in each waiting room on a clipboard and you should begin filling that out upon arrival. There are other forms to sign (yellow Client Information Sheet)and you will be provided a copy of the NAA-HIPAA Notice of Privacy Practices.

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I am divorced and want my child to get counseling. How do I manage payment for services with my former spouse?

Payments not covered by insurance are to be paid at the time services are rendered. Whichever parent brings the child to the appointment is expected to pay the co-payment at that time. Terms of court orders are to be worked out between the parents.

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Do you have evening or Saturday appointments?

We do not have Saturday appointments. Some of our providers do have evening hours. Providers schedule their own appointments directly with the client.

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How frequently are appointments scheduled?

Each person's situation is different. You and your provider will decide upon the frequency needed for your particular situation. The typical frequency is once a week or once every other week.

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Do you conduct child custody evaluations?

Our providers do not conduct child custody evaluations. Child custody evaluations are usually ordered by a court and you should contact your attorney for a referral.

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What do I call you?

You can discuss this with your provider at the initial session. You can also discuss how you prefer to be addressed by the provider.

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Are you licensed?

All our providers are licensed by one of the Boards within the Department of Health Professions. Those Boards include the Virginia Board of Social Work and the Virginia Board of Counseling. You may go to www.dhp.virginia.gov and put the name of any health care provider in the “License Lookup” section to see what license the provider currently has.

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Are you a medical doctor? Do you prescribe medications?

None of our providers are medical doctors. As such, we do not prescribe medication. Our providers will coordinate your treatment with your Primary Care Physician and/or the Psychiatrist who prescribes your medications.

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Where are you located?

We are located in downtown Harrisonburg at 110 Newman Avenue. Please see our Contact page for directions.

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Do I need to bring anything with me to the initial appointment?

Please bring your insurance card and your co-payment to the initial appointment. We accept cash or checks, but do not accept credit or debit cards. Arrive a few minutes early to fill out the intake forms. Parents of minors should accompany children to the initial appointment.

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Will my insurance cover counseling?

Many medical insurance plans cover counseling. Each policy has specific requirements; some require you to call for pre-authorization, some require a co-payment for each session. There may be other requirements specific to your insurance plan. To find out if your plan covers any of our providers please call our billing service, Benchmark Systems, at 1-800-640-9032 and ask about your specific plan or go to the Benchmark Systems web site at http://www.benchmark-systems.com

 

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